Shipping policy

Shipping Policy

Last Updated: 5 Aug 2026

Thank you for shopping with Coffee Loop. We are committed to delivering your premium coffee as quickly and safely as possible.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders are processed only on Monday to Saturday, excluding public holidays.
  • During peak periods, product launches, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email along with tracking details (where available).

Shipping Locations

Coffee Loop currently ships across India.

At this time, we do not offer international shipping.

Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary depending on your location, courier partner, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

From time to time, Coffee Loop may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow up to 24 hours for the tracking information to become active after dispatch.

Delivery Attempts

Our courier partners will make delivery attempts in accordance with their standard delivery procedures.

If delivery cannot be completed due to:

  • Incorrect or incomplete shipping address
  • Incorrect contact information
  • Customer unavailable to receive the order
  • Refusal to accept delivery

the order may be returned to us by the courier.

Orders returned for the above reasons are not eligible for a refund. Re-dispatch of the order may be arranged at the customer's expense, subject to product availability.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged package
  • A damaged product
  • An incorrect product
  • Missing items

please contact us within 48 hours of delivery at:

Email: contact@thecoffeeloop.com

Please include:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue

After verification, Coffee Loop will determine the appropriate resolution, which may include a replacement where applicable.

Delayed Deliveries

While we strive to deliver every order on time, Coffee Loop is not responsible for delays caused by:

  • Courier partner delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Other events beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

Coffee Loop is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

The Coffee Loop

Email: contact@thecoffeeloop.com

Note: Coffee Loop sells perishable food products. Please refer to our Return & Refund Policy for information regarding returns, replacements, and our No Returns / No Refunds policy.